Frequently Asked Questions

What does Bruno Velari sell?

We offer a curated range of men's and women's fashion, including tops, outerwear, pants, footwear, and accessories like sunglasses. We update our catalog regularly, so there's always something new to discover.

 

Where do your products come from?

We source our products from vetted suppliers and manufacturers around the world. Our team reviews each item for quality, fit, and style before adding it to our store. We don't manufacture products ourselves — we select and curate the best options available so you don't have to.

 

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, domestic US orders typically arrive within 7–14 business days. You'll receive a tracking number by email as soon as your order is on its way.

 

Do you ship internationally?

Yes — we ship to many countries worldwide. Shipping times for international orders are typically 10–20 business days depending on your location and local customs processing. Please note that international customers may be responsible for any applicable import duties or taxes.

 

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo. Checkout is fast and secure.

 

What is your return policy?

We offer a 30-day return window from the date your order is delivered. Items must be unworn, unwashed, and returned in original condition with tags attached. Once we receive your return, refunds are processed within 10 business days to your original payment method.

To start a return, email us at support@brunovelari.com with your order number and reason for return.

 

How do I track my order?

You can track your order anytime at brunovelari.co/apps/parcelpanel. You'll also receive an email with your tracking number once your order ships.

 

How should I care for my items?

Care instructions vary by item and are listed on each product page. As a general guide for most apparel, we recommend machine washing cold on a gentle cycle, hang drying or tumble drying on low, and avoiding bleach.

 

How can I contact customer support?

Our support team is available Monday through Friday, 9am–6pm CST.

•       Email: support@brunovelari.com

•       Phone: +1 (800) 485-1034

If you reach out after hours, we'll respond the next business day.